Order cancellations can be made before the delivery of the goods by the company to the transport companies and in no case after the sending of the relevant Order Shipping Confirmation.

For cancellations of orders, if they have not already been sent, the customer can contact the company by phone at 2843061305 or via e-mail: at info@terraelaia.com stating the Name and the number of its order.

In case of late cancellation of an order, the customer undertakes the obligation to pay to the company the corresponding amount with which it was charged upon delivery of the goods to the transport agency.

* For the best and most immediate service as well as for the safest transfer of the order to the customer, the company reserves the right to unilaterally modify the way the order is sent.